Last updated: September 2026

Ambient Heat Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

1. Who We Are

Ambient Heat Limited provides heating, renewable energy, plumbing and related services.

Ambient Heat Limited
Worcester Place
Shipston-on-Stour
Warwickshire
CV36 4DX

Telephone: 01608 485 225
Mobile: 07957 240 055
Email: jon@ambient-heat.co.uk

For the purposes of UK data protection law, Ambient Heat Limited is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We May Collect

We may collect personal information when you contact us, request information, ask for a quotation or use our services.

This may include:

• Your name
• Address
• Telephone number
• Email address
• Property or installation address
• Details about your property or heating system
• Information you provide within an enquiry form, email or telephone conversation
• Details relating to quotations, installations, servicing and maintenance
• Correspondence between you and Ambient Heat
• Technical information about your use of our website

We only collect information that is relevant to providing our services, responding to enquiries, managing our relationship with customers and operating our business.

3. How We Collect Your Information

We may collect personal information:

• When you complete a form on our website
• When you telephone or email us
• When you request a quotation or property assessment
• When you become a customer
• During installation, servicing or maintenance work
• When you correspond with us
• Through website analytics and cookies, where you have provided the required consent

We may occasionally receive information from third parties involved in a project, such as builders, architects, property managers or other contractors.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange appointments and property visits
• Prepare quotations and proposals
• Design and specify heating or renewable energy systems
• Provide installation, servicing, maintenance and repair services
• Communicate with you about ongoing work
• Provide aftercare and customer support
• Maintain service and installation records
• Process payments and maintain accounting records
• Meet our legal, regulatory and certification obligations
• Manage warranties and manufacturer requirements
• Improve our website and services
• Understand how visitors use our website
• Protect our business and website against misuse or fraud

We will only use personal information where we have an appropriate lawful basis for doing so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal information because:

Contract

Processing is necessary to provide a quotation, enter into a contract with you or perform services that you have asked us to provide.

Legitimate Interests

We may process information where it is reasonably necessary for the operation of our business, including customer service, administration, managing enquiries, improving our services and protecting our business.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and interests.

Legal Obligation

We may need to retain or process information to comply with legal, taxation, accounting, safety or regulatory requirements.

Consent

Where consent is required, for example for certain cookies, analytics or marketing activities, we will ask for your permission.

You can withdraw consent at any time where consent is the lawful basis being relied upon.

6. Website Enquiry Forms

When you complete an enquiry form on our website, we use the information you provide to respond to your enquiry and, where appropriate, arrange a quotation, survey, appointment or other service.

Please only provide information that is relevant to your enquiry.

Submission of an enquiry form does not automatically add you to a marketing mailing list.

7. Google Analytics

We use Google Analytics to help us understand how visitors use the Ambient Heat website.

This can provide information such as:

• Pages visited
• Approximate geographic area
• Device and browser type
• How visitors arrived at the website
• How visitors move between pages
• Interactions with the website
• Telephone and email link clicks
• Successful website enquiry form submissions

We use this information to understand website performance and improve our services and online content.

Google Analytics may use cookies or similar technologies. Where consent is legally required, analytics should only be activated after you have given the appropriate consent.

Google may process information on our behalf in accordance with its own privacy and data-processing terms.

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Others, including analytics cookies, help us understand how visitors use the website.

Where required, non-essential cookies will only be used after you have given your consent.

You should be able to accept or reject non-essential cookies through the website's cookie controls.

You can also control or remove cookies through your browser settings.

The ICO requires organisations to tell visitors about cookies and, where cookies are not strictly necessary, generally obtain valid consent before using them.

9. Who We May Share Information With

We do not sell your personal information.

Where necessary, we may share relevant information with organisations involved in providing or supporting our services, including:

• Heating and renewable energy equipment manufacturers
• Suppliers and distributors
• Subcontractors and specialist contractors
• Certification and accreditation bodies
• Warranty providers
• Professional advisers
• Accountants and financial service providers
• Website and IT service providers
• Cloud and email service providers
• Google, where Google Analytics is used
• Government, regulatory or enforcement authorities where required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

We only share information that is necessary for the relevant purpose.

10. MCS, RECC and Other Certification Requirements

Where Ambient Heat undertakes work requiring certification or registration, it may be necessary to provide relevant customer and installation information to organisations such as:

• MCS
• RECC
• APHC
• Ofgem or organisations administering Government schemes
• Product manufacturers
• Warranty providers

The information supplied will depend on the installation and applicable certification, warranty or regulatory requirements.

11. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, taxation, warranty and regulatory requirements.

Retention periods may vary depending on the type of information.

For example, records relating to installations, warranties and servicing may need to be retained for longer than information relating to an enquiry that does not proceed.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

12. How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people and organisations that have a legitimate reason to use it.

However, no transmission or storage system can be guaranteed to be completely secure.

13. International Data Transfers

Some service providers used by Ambient Heat may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

This may include recognised adequacy arrangements or approved contractual safeguards.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information.

These may include the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain types of processing
• Receive certain information in a portable format
• Withdraw consent where we rely on consent

Not every right applies in every circumstance.

The ICO confirms that organisations should explain these rights and how individuals can exercise them within their privacy information.

To exercise your rights, please contact:

Email: jon@ambient-heat.co.uk

We may need to verify your identity before responding to a request.

15. Marketing

We will not send you electronic marketing simply because you have submitted an enquiry through our website.

Where we undertake direct electronic marketing, we will do so in accordance with applicable UK data protection and electronic communications requirements.

Where required, we will obtain consent and provide a clear method of opting out.

16. Links to Other Websites

Our website may contain links to websites operated by other organisations.

Ambient Heat Limited is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website, technology or legal requirements.

The latest version will be published on this website together with the date it was last updated.

18. Contact Us

If you have questions about this Privacy Policy or how Ambient Heat Limited handles your personal information, please contact:

Ambient Heat Limited
Worcester Place
Shipston-on-Stour
Warwickshire
CV36 4DX

Telephone: 01608 485 225
Mobile: 07957 240 055
Email: jon@ambient-heat.co.uk

19. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the ICO at ico.org.uk.