Last updated: September 2026

These Terms of Use explain the conditions that apply when you access and use the Ambient Heat website.

By using this website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About Ambient Heat

This website is operated by:

Ambient Heat Limited
Worcester Place
Shipston-on-Stour
Warwickshire
CV36 4DX

Email: jon@ambient-heat.co.uk
Telephone: 01608 485 225
Mobile: 07957 240 055

Ambient Heat provides heating, renewable energy, hot water, plumbing and related services.

2. Using This Website

You may use this website for lawful purposes, including:

• finding information about Ambient Heat and our services;
• contacting us;
• making an enquiry;
• requesting information about heating, renewable energy or plumbing services;
• considering whether our services may be suitable for your property.

You must not use the website:

• unlawfully or fraudulently;
• in a way that could damage, disable or interfere with the website;
• to introduce viruses, malicious code or other harmful material;
• to attempt to gain unauthorised access to the website, hosting systems or associated data;
• to submit false, misleading or malicious enquiries.

3. Website Information

We aim to keep the information on this website clear, useful and up to date.

However, information about heating systems, renewable technologies, grants, regulations, products and other services may change over time.

Content on this website is provided for general information and should not be treated as a substitute for an assessment of your individual property or circumstances.

Heating system suitability depends on factors including the property, construction, heat loss, insulation, existing heating system, available space, hot water demand and how the building is used.

We therefore recommend contacting Ambient Heat for advice relating to a specific property or project.

4. Heat Pumps and Renewable Heating

Information about air source heat pumps, ground source heat pumps, biomass and other renewable technologies is intended to provide general guidance.

A technology that is suitable for one property may not be appropriate for another.

Any recommendation made by Ambient Heat following an enquiry, survey or assessment will take account of the particular property and project requirements.

5. Government Grants and Incentives

The website may refer to Government grants, incentives or schemes such as the Boiler Upgrade Scheme.

Eligibility criteria, grant values, deadlines and scheme rules may change.

Any grant information shown on this website should therefore be checked against the current scheme requirements before making a financial or contractual decision.

Ambient Heat cannot guarantee that a particular customer, property or installation will qualify for funding unless eligibility has been confirmed through the appropriate process.

6. Quotations and Estimates

Submitting an enquiry through this website does not create a contract between you and Ambient Heat.

Any quotation, estimate, proposal or system specification will be provided separately and may be subject to:

• property assessment;
• survey;
• technical calculations;
• access requirements;
• equipment availability;
• planning or regulatory requirements;
• confirmation of the work required.

Where separate quotation, installation or service terms are provided, those terms will apply to the work concerned.

7. Prices

Unless specifically stated otherwise, information on this website should not be treated as a binding quotation.

Prices may vary depending on the property, installation requirements, equipment selected, access and other project-specific factors.

A formal quotation will be provided where appropriate.

8. Enquiries and Website Forms

When you submit a website form, telephone us or email us; the information you provide will be used to respond to your enquiry.

Submitting an enquiry does not oblige you to purchase services from Ambient Heat and does not oblige Ambient Heat to accept or undertake a particular project.

Please ensure that information you provide is accurate and relevant to your enquiry.

Information submitted through the website is handled in accordance with our Privacy Policy.

9. Website Availability

We aim to keep the website available and operating correctly.

However, we cannot guarantee that the website will always be:

• available without interruption;
• free from technical errors;
• free from temporary outages;
• compatible with every browser, device or system.

We may update, suspend or change parts of the website where reasonably necessary.

10. External Websites and Links

This website may include links to third-party websites, manufacturers, accreditation organisations, Government services or other external resources.

These links are provided for convenience and information.

Ambient Heat does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

A link does not necessarily mean that Ambient Heat endorses every statement, product or service on the external website.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, design and original images, belongs to Ambient Heat Limited or is used with appropriate permission.

You may view and print pages for your own personal and non-commercial use.

You must not reproduce, republish, distribute, modify or commercially exploit website content without permission where copyright or other intellectual property rights apply.

Manufacturer names, logos and trademarks remain the property of their respective owners.

12. Accuracy of Information

We take reasonable care when preparing website content.

However, we cannot guarantee that every piece of information will always be completely current or free from error.

This is particularly relevant to:

• Government grants;
• regulations;
• product specifications;
• manufacturer information;
• accreditation requirements;
• energy costs;
• technology development.

If you are making an important decision based on information on the website, please contact us to confirm the current position.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms affects your statutory rights as a consumer.

To the extent permitted by law, Ambient Heat is not responsible for loss arising solely from reliance on general information published on this website where a property-specific professional assessment would reasonably have been required.

We are also not responsible for losses caused by third-party websites or services outside our reasonable control.

14. Privacy and Cookies

Your use of the website is also subject to our Privacy Policy and cookie/privacy settings.

We use certain technologies to operate the website and understand its performance.

Where consent is required for non-essential technologies, such as Google Analytics, they will only operate after the appropriate consent has been provided.

You can change your privacy preferences through the website's privacy settings.

15. Changes to These Terms

We may update these Terms of Use from time to time.

Changes may be necessary because of updates to:

• our website;
• our services;
• technology;
• regulatory requirements;
• applicable law.

The current version will be published on this website together with the date it was last updated.

16. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Nothing in these Terms affects any rights you may have under applicable consumer protection legislation.

17. Contact Ambient Heat

If you have any questions about these Terms of Use, please contact:

Ambient Heat Limited
Worcester Place
Shipston-on-Stour
Warwickshire
CV36 4DX

Email: jon@ambient-heat.co.uk
Telephone: 01608 485 225
Mobile: 07957 240 055